Coconino County Community Services Department has been the regionally designated Community Action Agency since 1974 and is a leading safety net organization providing case management services integrated with financial assistance and financial empowerment.
To be eligible for a utility assistance program, you must need financial assistance with home energy costs. You must be income eligible for utility assistance. An individual who receives or has household members who receive certain other benefits, such as SNAP, SSI, TANF, may be categorically eligible.
Arizona Utility Assistance is comprised of multiple funding sources that households may be eligible for. Eligibility does not guarantee that households will receive a benefit as benefits funds are limited and offered as funding is available.
An Applicant Household must provide documentation for determination of eligibility. A household should provide documentation for all benefit eligible members to assist in determining benefit levels. All income for the household is considered regardless of source.
To qualify for utility assistance, the following criteria must be met:
- Applicant lives in Arizona and applies to the Community Action Agency nearest to them.
- Household income for the past 30 days is at or below 60% of the State Median Income or 150% of the Federal Poverty Guideline, whichever is higher
To help establish eligibility, please provide following documentation. You will need to these documents for a telephone or in-person appointment with your local CAP office.
- Photo identification of applicant
- Proof of U.S. citizenship or qualified immigration status of at least one household member.
- Social Security cards of all benefit eligible household members
- Documentation of household income received in the 30 days prior to and including appointment date
- Most recent utility bills of current residence
- If you have been financially impacted by COVID-19, documentation demonstrating hardship may be used to determine eligibility
Please note that some funding may require a household member to be a U.S. resident or Qualified Immigrant. Applicant Household may apply on behalf of U.S. Resident or Qualified Immigrant children.
Services include:
- Utility assistance (electric, gas, propane)
- Utility deposits
- Utility related emergency home repairs (i.e., heater, hot water heaters)
- Move-in rental assistance*
- Eviction prevention rent assistance*
- Mortgage foreclosure prevention assistance
- Telephone assistance for medically needy households
- Limited bus passes for job search and medical appointments (documentation is required)
- Food box and clothing referrals
- Firewood (Firewood vendor contractors needed - click to learn more)
- Medical Prescriptions - for prescriptions not covered by insurance
- Financial Empowerment Classes (postponed due to pandemic)
- Volunteer Income Tax Assistance (VITA) - Provided by United Way of Northern Arizona (Click here for VITA locations and times)
- Got Tax Help??? Tax Season Budgeting Class (Noonhour, Tues. 1/30)
We thank our Funding Partners:
- Coconino County Board of Supervisors
- AZ Department of Economic Security
- AZ Community Action Association (Wildfire)
- City of Flagstaff
- Arizona Public Service
- UniSource
- Emergency Food & Shelter Grant Program (EFSGP - FEMA)
If You Need Our Services
Anyone who may need and be eligible for services should visit the Social Services Forms and Resources Webpage. There you can access an Intake Application Form and a description of the documents needed for consideration to receive assistance.
Other Potentially Helpful Resources
Flagstaff Front Door Coordinated Entry Program
• A Pathway Out of Homelessness
Arizona 211
Assistance League of Flagstaff
Southern Arizona Legal Aid