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Customer Satisfaction with Law Enforcement Response

  1. Did you receive a letter requesting you provide us with feedback regarding a particular report number?
  2. 2a. Please select the general area of Coconino County in which you live.
  3. 3. Which phone number did you call to request law enforcement?
  4. 4. Please rate the promptness with which your phone call was answered
  5. 5. Please rate how courteous the dispatcher or operator who answered the phone was to you
  6. 6. Please rate how well the dispatcher obtained the necessary information from you
  7. 7. How did the Deputy contact you?
  8. 8. Please rate the promptness of the Deputy's response
  9. 9a. How long did it take the Deputy to contact you by phone?
  10. 9b. How long did it take the Deputy to contact you in person?
  11. 10. If the Deputy was delayed in contacting you, did someone call to let you know about the delay?
  12. 11. Please rate how courteous the Deputy was to you
  13. 12. Please rate how interested and responsive the Deputy was to your problem
  14. 13. Did you request a copy of the police report through our Records Department?
  15. 14. If you requested a copy of the report, does it accurately reflect the event you reported?
  16. 15. Please rate how safe you believe your neighborhood is
  17. 16. During the past three months, were you or anyone in your household the victim of any other crimes?
  18. 17. If you answered "yes" to question 16, did you report the crime(s) to the Sheriff's Office?
  19. 18. During the past 12 months have you had any other contact with the Coconino County Sheriff's Office?
  20. 19. If you answered "yes" to question 18, how would you rate the overall interaction you had with the Sheriff's Office?
  21. 21. Are you interested in learning about proactive crime prevention programs such as: Citizen's Police/Sheriff Academy, Community Emergency Response Teams, Neighborhood Watch, or Operation Identification?
    If you would like to speak with someone about these or other programs, please contact Jon Paxton, Community Programs Planner, at 928-226-5089 or 1-800-338-7888 ext 5089.
  22. Please provide your name, phone number, and email (optional) if you would like us to contact you.
  23. Thank you again for taking the time to complete this survey. We value your feedback.
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